Frequently Asked Questions

  • No! It helps to be able to see the state a room is in - if the room is really messy it might take a little longer to start to make sense of the space and items, but there is no need to tidy everything - we’ll make it messy during the declutter phase anyway!

  • Whatever you like! Bear in mind that you may get dusty and sweaty, so I wouldn’t wear anything too precious. I’ll be wearing black leggings and a black t-shirt for ease.

  • No! I will make suggestions if you are interested in getting any storage, but there is never any pressure to do so. There is no point in buying storage until you have decluttered anyway, as you won't know how much you need to store. New storage only works if you are planning to rearrange a room, and have measured it to know what will fit there. I am able to suggest more tailored storage solutions if that is something that you are interested in.

  • It really depends on the size of the room! A standard day is between 6-8 hours, and a session is a minimum of 4 hours. At the time of booking, I will give a rough estimate for how long I think it will take. It is not always possible to predict exactly how long a specific job will take, and so occasionally it may take longer than originally estimated. You will only be billed for the actual hours that I am there for.

  • No - you will never be forced to part with anything. I will ask gentle questions to prompt you to consider an item’s worth, but ultimately the choice is always up to you. The only thing that I would ask you to consider is that for this process to work, you need to be in a place where you want to see change and reduce your items - so if you don’t feel ready for that, it might be worth waiting to book me.

  • Never.

    You will never be judged for the items in your home, the stories that you tell or the emotions that you show. Every moment with me in your home will be met with compassion, support and acceptance. You will not be made to explain yourself or your decisions, or judged for choosing to keep/remove something from your home.

    This is the core value of Declutter With Delight - compassion above all else.

  • Once we have confirmed your booking, I will send you a link to a charity collection which can be booked in for as soon after your date as possible. They will collect items from your doorstep - game changer! During the day, we will create Donate/Recycle/Bin piles, and then at the end of the day we will talk about what to do with each one. I would advise you to remove the items from your home as quickly as you can, so they don’t find their way back into the house!

    I will not take away rubbish or recycling as I don’t have a waste carrier licence. If a skip is required, I can arrange for one to be delivered before our session.

Decluttering Questions

  • I offer a free, no-obligation phone consultation to help you understand my services and see if I’m the right fit for you. From there, you can decide how you'd like to proceed.

    If you’re simply looking for advice, you can book a one-hour home consultation for £40. Should you choose to book an in-home session afterward, this fee will be deducted from your invoice—making it completely free!

  • I will ask you to send me some photos and videos - the more the better! You’ll then some suggestions of storage (all optional!) and I’ll create a plan for the space. You can choose to order the storage yourself, or I can order it for you for a small fee.

    Other than that - nothing! I’ll come and bring delight to your space.

  • I’ll arrive at your home at the arranged time, bringing my label makers and some small storage items. We’ll have a quick chat to confirm what your vision is for the space, and then I’ll get started!

    Ideally, I clear out your space fully into a different room - this gives us a clear idea of how to reorganise it afterwards. If you don’t have the space for that, don’t worry, I can work around it! I’ll group your items into clear categories, which will make it easier for you to work out what you want to keep and what can go. I’ll then reorganise your space into a place that brings you delight (complete with labels!) and a walkthrough at the end to make sure you know where all your items are.

  • Absolutely. I hold full Professional Indemnity and Public Liability Insurance cover with Westminster Insurance so your items are safe. I offer a discreet service where your details are private and not shared. Any stories you tell me or items you own are not discussed with anyone else. I will always listen to you sensitively and without judgement - it will be a safe space.

  • It totally depends on your kids, and the space we’re decluttering! I would advise that younger children aren’t around as they often struggle with the idea of reducing items, and can get distracted easily! There is also a safety issue to consider, where there may be a lot of items out on the floor throughout the day. Ultimately, you know your children - do you think they would cope with the process, and help or hinder it?

  • The amount of time that you are needed completely depends on the room we are sorting. I will always do as much of the clearing, categorising and organising as possible on my own, and during those times you are absolutely free to work/do anything else! However, to work efficiently there will be parts of the day that it is helpful for you to be around. If this is a concern for you, we can discuss it at the time of booking.

    This is the core value of Declutter With Delight - compassion above all else.

  • I take before and after photos during sessions to document your progress and for my records and insurance purposes. However, these photos will never be shared without your explicit permission.

    I love showcasing my work on social media to highlight what I offer, but I will never use photos of your home without your consent. Additionally, I do not tag, mention names, or include any identifying details such as your family members or address in my images.

    Before your session, you will receive an email with my terms and conditions, including a detailed photo release form. Signing this form is entirely optional, and you are under no obligation to allow photo usage.

  • No, Declutter With Delight is not a specialist cleaning company and so do not offer heavy duty cleaning. I am happy to help with light cleaning around decluttered and organised spaces during a session; for example vacuuming and dusting.

  • My rate is £40 an hour, with a minimum booking of 4 hours. If you are booking multiple rooms/days then I can offer a bulk booking discount - please discuss this with me at the time of booking. I take a 50% deposit to secure your date; the remainder of the cost is due 7 days after your session.

    Please click here to see more information about my prices.

  • I will issue you an invoice once we have agreed on a date, and again once we have finished the session. These will include my bank details, plus links to pay via credit/debit card, Apple/Google Pay and Paypal.

  • Travel is included within the postcodes OX11, OX12, OX13 and OX14. There may be an additional mileage charge for work carried out beyond these areas at a rate of 45p per mile. Any parking fees incurred will be invoiced to you in your final bill - please notify us of any parking requirements when booking.

    If multiple consecutive days of work are required and the location is more than 45 miles from our base (OX12), accommodation will be required for our organiser to prevent several daily hours of travelling.

    You may wish to purchase additional storage - this can be discussed during your consultation and I can make recommendations, but it is never essential when booking a declutter and organising session.

  • Both you and Declutter With Delight have the right to cancel the session due to unforeseen circumstances.

    Cancellations within 72 hours of an appointment will be charged at 50% of the fee (paid as your deposit) and cancellations within 48 hours of an appointment will be charged at 100%. In the event of a cancellation, we shall always try to rearrange your session as quickly as is mutually practical. There will be no fee to reschedule with more than 72 hours notice.

    Travel charges or further expenses paid in advance, which we cannot obtain refunds for, are not refundable in any circumstances and will be invoiced to you at the time of cancellation.

    Postponing, or for matters entirely out of your control, the charge may be waived at our discretion.

  • Yes - please see our Terms and Conditions here. You will be emailed a copy of these, alongside our liability waiver and photo release form at the time of booking.

Other Questions

Please see our training page for specific FAQs around training to become a Professional Organiser.

Think you want to book but have another question? Feel free to get in touch and ask anything you'd like.

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