Declutter With Delight Privacy Policy

Declutter With Delight is responsible for collecting, processing, storing and safe-keeping personal and other information as part of providing a service and carrying out our regular business activities. We manage personal information in accordance with the Data Protection Act 2018 and we are registered as a Data Controller with the Information Commissioner’s Office Registration Number ZB701900.

This privacy policy notice is for this website; www.declutterwithdelight.com and served by Declutter With Delight Ltd, (Company reg No. 15776441; registered address at Room 73, The Mansion House, Wrest Park, Bedford, MK45 4HR) and governs the privacy of those who use it. Any questions regarding our processing of personal data shld be directed to us via annie@declutterwithdelight.com.

1. Important information about this policy

The purpose of this policy is to explain to you how we control, process, handle and protect your personal information while browsing or using this website, including your rights under current laws and regulations. If you do not agree to the following policy you should cease viewing / using this website. Please read the whole of this statement carefully as it sets out what information we may collect from you, how we may use it and your rights in respect of our use and the key details of our privacy policy.

Privacy Policy key definitions:

  • “I”, “our”, “us”, or “we” refers to the business, Declutter With Delight Limited.

  • “you”, “the user” refer to the person(s) using this website.

  • GDPR means General Data Protection Act.

  • ICO means Information Commissioner’s Office.

  • Cookies mean small files stored on a user's computer or device.

For purposes of the applicable Data Protection Laws, Declutter With Delight Ltd is the “data controller”. This means that Declutter With Delight determines the purposes for which, and the manner in which, your Data is processed.

We keep our privacy policy under regular review. This version was last updated on 12th February 2025.

We are guided by the following principles when processing data:

  1. 1. We will only collect data for specific and specified purposes; we will make it clear at the point when we request your information, what we are collecting it for and how we are going to use it;

  2. 2. We will not collect data beyond what is necessary to accomplish those purposes; we will minimise the amount of information we collect from you to what we need to deliver the services required;

  3. 3. We will collect and use your personal information only if we have sensible business reasons for doing so, such as contacting you with our weekly newsletter and relevant offers from time to time, or to provide you with any in-person or virtual services provided by Declutter With Delight.

  4. 4. We will not use your data for purposes other than those for which it was collected, accepted as stated within our policy, or with your prior consent;

  5. 5. We will seek to verify and/or update your data periodically and we will accept requests from you for amendment of the data held;

  6. 6. We will apply high technical standards to make our processing of data secure;

  7. 7. Except otherwise stated, we will not store data in identifiable form longer than is necessary to accomplish its purpose or as required by law.

2. The data that we collect about you:

The data we may collect about you could include, but is not limited to:

- Personal details
- Family details
- Lifestyle and social circumstances
- Financial details
- Physical or mental health details
- Racial or ethnic origin

- IP address;

- operating system, web browser type and version;

- a list of URLs starting with a referring site, your activity on this Website, and the site you exit to;

If we were to obtain special category data from you we will always get your consent first.

3. How your personal data is collected

We use different methods to collect data from and about you including through:

Direct interactions: You may give us your Identity, Contact and Financial Data by filling in contact forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

- Use our services
- Sign up to our newsletter or mailing list
- Download an opt-in
- Join a course or program
- Contact us for information via our website or social media channels, by phone or email
- Post on our social media channels, website or blog
- Work with us in a commercial capacity

Automated technologies or interactions: As you interact with our website, we will automatically collect Technical Data about your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content. We collect this personal data by using cookies, server logs and other similar technologies. This information helps us to make improvements to Website content and navigation. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy for further details.

Third parties or publicly available sources: We will receive personal data about you from various third parties and public sources as set out below:

Technical Data from the following parties:

- analytics providers such as Google based outside the EU
- search information providers.

- advertising networks;

4. How we use your data

The General Data Protection Regulation (GDPR) provides that processing of your data shall only be lawful if and to the extent that at least one of the following applies:

- You have consented
- For the performance of a contract
- For compliance with a legal obligation which we must perform
- To protect vital interests of your or another person
- It is in the public interest
- It is in the legitimate interests pursued by us or a third party

We collect data for the purposes set out above. Data is managed to ensure that it is either erased from our system when it is no longer required for the purpose for which it was collected, retained for legal reasons or minimised and retained.

Any health data collected from you has special protection and is limited to that permissible by law. In all instances where special category data is collected we will obtain your express consent.

Any or all of the above data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, data may be used by us for the following reasons:

- internal record keeping;
- Where we need to perform the contract we are about to enter into or have entered into with you;
- Improvement of our products / services;
- Send you our newsletters or provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes
- Notify you about changes to our service
- Ensure that content from our site is presented to you in the most effective manner for you and your computer

We may use your data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your rights” below).

Marketing

We will make it as easy as we can for you to opt out of unwanted processing, providing it does not restrict our ability to provide you with the primary service you have requested.

Please note if you wish to unsubscribe from any marketing emails that you have signed up for, you can do so by emailing annie@declutterwithdelight.com or clicking onto the unsubscribe link on the marketing email that was sent to you. It may take 24 hours for this to become effective.

Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see cookies policy.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

5. Who we share your data with

We may share your data with the following groups of people for the following reasons:

- Service providers acting as processors who provide IT and system administration services;
- Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services;
- HM Revenue & Customs, regulators and other authorities [acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.

  • We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6. How we keep your data secure

We will use technical and organisational measures to safeguard your data and prevent it being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so. If you suspect any misuse or loss or unauthorised access to your data, please let us know immediately by contacting us via this e-mail address: annie@declutterwithdelight.com.

7. How long we keep your data for

Declutter With Delight only uses and stores information for as long as it is required for the purposes it was collected for and in line with the General Data Protection Regulations. Clients’ personal information will be kept for seven years from the last interaction with Declutter With Delight.

Data anonymised for analysis purposes will be kept indefinitely.

8. Website Analytics and Targeted Marketing

We use website analytics to provide the best user experience and service to you and to evaluate and improve our site. We utilise third party data analytics service providers Google Analytics to improve our visibility and to monitor website browser behaviour and navigation across our site.

These third-party data analytics service providers collect this information on our behalf in accordance with our instructions and in line with their own privacy policies. Our service providers may collect the following data about the way you use our site, which will almost always be anonymised and aggregated before reporting back to us:

- Number of visitors to our site
- Pages visited whilst using the site and time spent per page
- Page interaction information, such as scrolling, clicks and browsing methods
- Source location and details about where users go when they leave the site
- Page response times and any download errors
- Other technical information relating to end user device, such as IP address or browser plug-in

From time to time we may use the information collected about you to present you with targeted advertisements using platforms such as Facebook, Google and/or Instagram.

9. Your legal rights

You have the following rights in relation to your data:

- Right to access – the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
- Right to correct – the right to have your data rectified if it is inaccurate or incomplete.
- Right to erase – the right to request that we delete or remove your data from our systems.
- Right to restrict our use of your data – the right to “block” us from using your data or limit the way in which we can use it.
- Right to data portability – the right to request that we move, copy or transfer your data.
- Right to object – the right to object to our use of your data including where we use it for our legitimate interests.

To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your data (where consent is our legal basis for processing your data), please contact us via this e-mail address: annie@declutterwithdelight.com

If you are not satisfied with the way a complaint you make in relation to your data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at https://ico.org.uk/.

It is important that the data we hold about you is accurate and current. Please keep us informed if your data changes during the period for which we hold it.

10. Changes to the Privacy Policy

We do not intend to process your personal information except for the reasons stated within this privacy notice. If this changes, this privacy notice will be amended and placed on our website at www.declutterwithdelight.com. Clients should check this privacy policy on each occasion they purchase from Declutter With Delight as they will be bound by the latest privacy policy.

11. General

Links from our site

Our site contains links to and from other websites which are operated by individuals and companies over which we have no direct control. If you follow a link to any of these websites, please note that these websites have their own privacy and terms of use polices. We do not accept any responsibility or liability for these policies. We advise you to check the policies for third party sites before you submit any personal data to the website.

Changes of business ownership and control

We continually review our privacy practices and may change our policy and privacy statement from time to time. When we do this an amended privacy statement will be placed on our website at www.declutterwithdelight.com.

You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.